|
Delivery Schedule |
|
We
aim to deliver goods to you within 5 working days but we cannot give
an exact delivery date. Delivery times vary according to seasons and
as such from time to time delivery times may be extended. If
you order a non-stock item delivery may take up to 14 working days subject
to availability. |
|
Signing For Goods |
|
You
should inspect the goods as soon as you receive them for defects or
damage before you sign, however this is not always possible and it is strongly
advisable to cross out the words "Received in good condition"
and writing "DAMAGED", before you sign.
Unfortunately no other wording is accepted by our carriers and we will
be unable to support any claims for damages unless the goods have been
signed for in this way. If you do not sign for the goods yourself
please inform anyone who may sign on your behalf about this information.
By signing for the goods in "Good Condition" you will
be accepting the goods without damages. |
|
Back Orders |
|
If
the item you have ordered is not in stock, we will automatically put it
on back order for you. We will always contact you with the option of an
alterative item or to cancel your order. |
|
Guarantee |
|
All
bicycles are covered by the manufacturers warranty. However, full
guarantee information is provided with each cycle and you are urged to
read and understand the terms. If you undertake any unauthorised repair
work to your cycle, you may invalidate your guarantee. |
|
Privacy Policy |
|
Bike
Care does not disclose buyers information to third parties. Information
is collected through the ordering process, or through e-mail enquires.
Information gathered is not used for unsolicited mailing, either land
mail or electronic. |
|
Assembly & Testing |
|
Bicycles
are supplied with a limited selection of tools that may not facilitate
complete assembly. In addition to the tools provided you may need to
obtain an adjustable spanner and set of metric allen keys etc. Minor
adjustment of gears and brakes may be required. To ensure safe operation
of your bicycle, an inspection by a qualified cycle mechanic should be
carried out prior to riding. |
|
Refund Policy |
|
Firstly,
you must notify within 7 days of receipt of the goods if you intend to
return/cancel all or part of your order.
1) Cancellation. if you wish to cancel your order you may do so within 7
days, you will be responsible for returning the goods to us in an un-used
condition and in the original packaging. Damage incurred through the use
of incorrect packaging will be charged at cost. You must return the goods
to us at your cost and we advise you to ensure the goods are adequately
insured during any return journey. If you have not returned the goods
within 14 days of cancellation or if requested we can collect the goods
from you at your cost. Cancelling an order may also result in a re-stocking
fee of up to 10% of the order value.
Your refund maybe refused if the goods returned are found to be used
and therefore not re-saleable.
2) Where incorrect, damaged or faulty goods have been supplied, these will
be repaired/replaced to you upon receipt and inspection of faulty/damaged goods
to us. It is your
responsibility for returning the faulty goods to us or if requested we can
collect the goods from you at your cost (subject to goods being in
original packaging). Before any repairs/replacements are issued
all returned goods will be inspected and fully tested by our returns
department to confirm that they are faulty.
Refunds will be processed within 30 days of proper receipt of any returned
item less any incurred carriage costs. Your statutory rights are not
affected. |
|
Complaints Handling |
|
Bike
Care tries to respond to all complaints within five working days. Please
contact in the first instance via email. info@bikecare.co.uk |
|
None of the above terms and
conditions affect your statutory rights as a consumer.
|
